Sunday, April 11, 2010
Behind The Scenes - A Banquet Boy
Q: Why should guests choose your banquet instead of another hotel's?
Q: What do you think people will be surprised to learn about the life of a Banquet Boy?
A: I talk to a lot of organisers and guests, and they're always extremely shocked by the long hours we work. We have to be flexible, as there are a lot of last minute events. If I have to stay back for a last minute event, I do it, even if it means I'm sacrificing my day off.
Q: What was your biggest learning point working here?
A: How to deal with people. I once dealt with a wedding couple who were just not satisfied with anything we did. It didn't matter what I said, promised, delivered, or offered. When I think about all the issues they raised, it's clear that 99.9% of it was not related to myself or the performance of my team, but to another department. It taught me that at the end of the day, I don't just represent my Banquet team, but the hotel. At that time I was only a supervisor, but my Banquet manager and Assistant Banquet Manager were both away, and so I was the person in charge. I learnt to stay cool, apologise sincerely, and most importantly listen. I did my best. We always do our best for our guests.